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Corporate profile


MISSION
The Normand Group is a privately owned Canadian corporation engaged in the distribution sector. The company is specialized in the sale and service of industrial woodworking machinery, tools and supplies primarily for the secondary sector of wood transformation.
 

 

ORGANIZATION
In business for 55 years, Normand has become, through time, an organization with a national scope and is the largest distributor in Eastern Canada. Our customers can count on a team of 50 dynamic and experienced people whose main goal is to share their knowledge and experience. In addition to the head office in Saint-Nicolas, there are three other sales offices located in Toronto, Montreal and Sherbrooke.

 
 MARKET
Our customer base consists of manufacturers of office and residential furniture, windows and doors, kitchen cabinets, carpentry and architectural millwork. We also have a significant number of customers offering value added products in the primary sector. We serve many manufacturers and institutions from various other sectors as well as a growing number of artisans and woodworking enthusiast. Finally, we have over 3500 active customers mainly located in Quebec, Ontario and the Maritimes.
 
 
PRODUCTS AND SERVICES
With such a large range of products, Normand is the only one to offer a one stop counter where the user can find the answer to all his needs, from the small cabinetmaker to the large specialized corporation. The current value of inventory is four million dollars and includes a range of products that can be categorized as follows :

Specialized equipment which includes machinery, often high-technology, destined to specific production operations.

Standard products that include basic traditional machinery, electric and pneumatic tools and all the industrial supplies needed to operate various machines.

Original parts that are currently needed to maintain and repair the equipment we sell.

Normand offers all services that involve installation and start-up of the equipment sold, including operation and maintenance training for your personnel.

Finally, through its affiliate Projex Inc., Normand has developped in recent years a particular expertise in the field of value added products, mainly in the solid wood sector with dimension lumber, finger jointing, engineered wood products and wood flooring.
 

SUPPLIERS
In addition to representing many renowned manufacturers that are considered world leaders in their respective fields, Normand also represents quality brand names that are among the most recognized for commercial and industrial use. The stability and continuity of relations with our suppliers provide the assurance of prolonged service for all of our customers.

 

 
PHILOSOPHY
Expertise, technology and complete customer support
At Normand, our objective is to develop and maintain a long-term relationship with our customers. Our representatives continually strive to propose solutions that fit your needs. Our inside sales staff makes sure that orders are processed in a quick and efficient manner. The competence of our technical staff has long been recognized.

Normand continually invests in its personnel training and development programs. The purchase of modern management and information tools combined with their continuous update are part of our commitment towards excellence.
 
 
STRATEGY
Tomorrow’s success depends not only on new concepts and innovative ideas, but also on a strong partnership between all parties. We are convinced that the relationship between supplier - distributor - user is not only necessary, but must also be interrelated and dynamic in order to develop solutions that meet the needs of everyone.

Success for one is now measured by the success of others! This is the strategy for winners and it is part of our commitment to offering products and services that meet the needs of the future.