Online Purchasing Policy


A- PERSONAL INFORMATION:

Normand understands the importance of protecting your personal information and would like to remind you that its use remains confidential and is only reserved for the purposes for which it is collected.

Your name, surname and address allow us to accurately ship your order. Your phone number allows us to communicate with you to inform you of a situation regarding an order. Your email enables you to receive a confirmation of your purchase, and if you wish, to be informed of our promotions via our newsletter.

Normand commits itself to respect the confidentiality of the personal information that you transmit to us and will not allow anyone to communicate or use this information, for whatever reason, without initially having obtained your consent.

B- SECURITY:

In order to provide you with a pleasant and safe shopping experience, we would like to inform you that the Normand web site is hosted by secured servers.

When you place an order on our site, information such as the credit card number and the delivery address are transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. For more information on this subject, visit www.verisign.com .

C-TERMS AND CONDITIONS :

Price
Normand sells exclusively in Canada. All prices are in Canadian dollars. Federal and provincial taxes are extra. All the items are available in limited quantities.

Method of payment
Only Mastercard and Visa credit cards are accepted.

Shipping
Shipping is by ground transportation only.
The cost of shipping may vary depending on the weight and volume of the order as well as the final destination. The cost of shipping will be confirmed when ordering.

Cancellation
To cancel an order placed on the Normand site, you must contact the E-Commerce department within 24 hours of your order in writing at ecommerce@normand.ca  specifying the confirmation number received when the order was placed.

Guarantee
Normand remains dedicated to serving your needs. It is for this reason that we commit ourselves to advising you with the best of our knowledge.
We offer a range of quality products aimed at satisfying your requirements.
All products offered on this site are covered by the original manufacturer’s warranty. In the event of an error or a non-conformity following your online purchase, please consult our return policy.

D-RETURN POLICY

Customer’s responsibility
Refuse any shipment where the package seems damaged and contact us immediately.

Before using the merchandise, you must assure yourself that it is in good condition and that it complies with your expectations. If this is not the case, it is possible to return the merchandise within 10 days of delivery.

All merchandise returned must be in a new condition and returned in its original packing including all manuals and accessories.

All merchandise returned must be sent prepaid through a postal or messenger service of your choice. Be sure to choose a service offering insurance and appropriate signed documentation.

Procedure:
1- Print out a copy of the order confirmation received at the time of the purchase and identify clearly the Normand code of the product returned.
2- Indicate the cause of the return (wrong product received, incomplete, defective…), justify the reasons and indicate your expectations.
3- Be sure to include in the original package all accessories, parts and manuals.
4- Include a copy of the order confirmation and the original packing slip in the package and return prepaid to the following address:

Internet return
Normand
752, Olivier Rd
Saint-Nicolas, QC G7A 2N2

Upon receipt of your shipment, we will proceed with the usual verification and advise you by email.

In the case of a product defect on the manufacturer’s part or a mistake on our part, Normand will reimburse the total amount of your purchase, including shipping. The total amount of the merchandise purchased on line and returned will be credited from the account used for the original payment.

Important:
Return of merchandise is accepted for merchandise that is defective or that does not conform to the order, except in the following cases:
- The merchandise has been used in an abusive manner;
- The merchandise was accidentally damaged at the customers;
- The returned merchandise is incomplete (packaging, accessories, manuals).
- The merchandise has been returned after the 10 day period.

Normand reserves the right to apply any additional return fee depending on the situation.

This return policy is applicable ONLY on regular products (tools and supplies) offered on our website www.normand.ca. It does not apply to equipment, machinery or products that carry the mention non-returnable.

E-COMMENTS AND SUGGESTIONS:

Normand encourages our customers to communicate with us for any comments or suggestions aimed at improving our services in order to better respond to your requests. Write to us at:

Normand
E-Commerce department
752, Olivier
Saint-Nicolas, QC G7A 2N2
ecommerce@normand.ca  

F-MODIFICATIONS TO THE PRESENT POLICY

Normand reserves the right to change at anytime and without prior notice the present online purchasing policy.