Normand

Since 1950
Home Purchasing policy

Purchasing policy

On-Line Purchasing policy

Personal information

Normand is committed to protecting your privacy and wish to remind you that the use of this information remains confidential and reserved only for the purpose for which it was gathered.

Your name and postal information ensures the proper delivery of your order. Your phone number allows us to contact you to inform you of a situation regarding your order or to request additional information. Your e-mail allows you to receive a confirmation of your purchase, and if you wish to receive our promotions and news through our electronic newsletter.

Normand is committed to respect the confidentiality of personal information you provide and not allow anyone to use or disclose the information without obtaining your prior consent.

Normand is, however, not responsible for information that could be divulged if you disclose your Normand account password to others.

 

Security

To make your shopping experience safe and enjoyable, we wish to inform you that the normand.ca website is hosted by secure servers.

When you make a purchase on our normand.ca website, information such as the credit card number and shipping address are transmitted using the SSL protocol. This protocol forces your browser to encrypt the information of your order before sending it safely to our server. For more information about this, visit:  https:/ https://ca.godaddy.com/fr/web-security/ssl-certificate

 

Links

The normand.ca website may contain links to other websites. When you click on these links, you are automatically redirected to sites on which we have no control. Normand is not responsible for the risk linked to other websites. Normand responsibility for the safety of the navigation is limited to the use of the www.normand.ca website.

 

Copyright and Trademark

All text and images on the www.normand.ca website are the property of Normand. It is forbidden to reproduce, copy, publish or display them without our consent.

 

Price and Product Availability

Normand sells exclusively in Canada. Prices shown are in Canadian Dollars. Federal and provincial taxes are extra. All items are available in limited quantities. Normand reserves the right to change prices, availability, texts and images without prior notice.

 

Terms and conditions

Payment method

Visa and Master Card credit cards are accepted on this website. 

 

Cancellation

To cancel an order placed through the www.normand.ca website, simply contact our e-commerce department within 24 hours of your purchase  by writing to ecommerce@normand.ca .

 

Warranty

Normand remains attentive to your needs. That is why we are committed to providing you advice to the best of our knowledge. We offer a range of quality products aimed at meeting your expectations. Most of the products offered on our website are covered by the original manufacturer’s warranty. In case of an error or non-compliance on an online purchase, please refer to our return policy.

 

Return policy

Customer responsibility

If a package is apparently damaged, it’s your responsibility to refuse delivery and notify us immediately.

Before using the product, make sure it’s undamaged and that it meets your expectations. Otherwise, you can return it within 30 days of the delivery date.

Any product subject to a return must be in new condition, returned in its original packaging and include manual and accessories.

All returns are at your expense and can be made by the carrier of your choice or in store. Make sure to choose a service that offers insurance and signed documentation.

 

Procedure

  1. Print a copy of the order confirmation and clearly identify the Normand code of the returned product.
  2. Specify the reason for the return (i.e.: Wrong product received, incomplete, defective, etc.) and indicate your expectations (exchange, reimbursement, credit to your account).
  3. Make sure to include in the original packaging, all the accessories, parts and manuals.
  4. Insert a copy of the order confirmation and the packing slip in the return box and return it prepaid to the following address :

 

Web return

Normand

752 Olivier RD

Levis,  Qc      

G7A 2N2

 

When we receive your shipment and proceed with our standard verifications, we will notify you by email.

In the case of a defect or a mistake of our part, Normand will refund the total value of your purchase, including original shipping costs. The total amount will be credited to the same account used for the payment.

Important

This right of return applies to defective or non-compliant articles except in the following cases:

  • The product has been misused.
  • The product was damaged in an accident at the customer’s location.
  • The item was returned incomplete (without original packaging, accessories or manuals, etc.)
  • The 30-day period is exceeded.

 

Normand reserves the right to apply return charges depending on the situation.

This return policy applies EXCLUSIVELY to our regular line of products (equipment and supplies) on the www.normand.ca website. It doesn’t apply to equipment, machinery or to products labelled NON RETURNABLE.

 

Comments and Suggestions

Concerned about your satisfaction, Normand encourages customers to contact us for any comments or suggestions to improve our service and thus better meet your requests. Write us at :

Normand

E-Commerce Department

752 Oliver Road

Levis QC

G7A 2N2

 

Or by email at ecommerce@normand.ca

 

Policy change

Normand reserves the right to change without prior notice this purchasing policy. 

A word from the boss 

Take advantage of our team (18-04-01)

The research and development of new products has always been a constant concern at Normand. This has been our trademark for more than 65 years.

Introducing new manufacturing techniques that can help our Canadian manufacturers be more competitive in international markets has always been part of our DNA.

It is only in recent years, with the opening of our stores, that we have begun to apply the same formula to our retail customers so that they can benefit from the experience and expertise developed by our team during all these years.

It's up to you to take advantage of it!