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Purchasing policy

On-Line Purchasing policy

Personal information

Normand is committed to protecting your privacy and wish to remind you that the use of this information remains confidential and reserved only for the purpose for which it was gathered.

Your name and postal information ensures the proper delivery of your order. Your phone number allows us to contact you to inform you of a situation regarding your order or to request additional information. Your e-mail allows you to receive a confirmation of your purchase, and if you wish to receive our promotions and news through our electronic newsletter.

Normand is committed to respect the confidentiality of personal information you provide and not allow anyone to use or disclose the information without obtaining your prior consent.

Normand is, however, not responsible for information that could be divulged if you disclose your Normand account password to others.



To make your shopping experience safe and enjoyable, we wish to inform you that the website is hosted by secure servers.

When you make a purchase on our website, information such as the credit card number and shipping address are transmitted using the SSL protocol. This protocol forces your browser to encrypt the information of your order before sending it safely to our server. For more information about this, visit:  https:/



The website may contain links to other websites. When you click on these links, you are automatically redirected to sites on which we have no control. Normand is not responsible for the risk linked to other websites. Normand responsibility for the safety of the navigation is limited to the use of the website.


Copyright and Trademark

All text and images on the website are the property of Normand. It is forbidden to reproduce, copy, publish or display them without our consent.


Price and Product Availability

Normand sells exclusively in Canada. Prices shown are in Canadian Dollars. Federal and provincial taxes are extra. All items are available in limited quantities. Normand reserves the right to change prices, availability, texts and images without prior notice.


Terms and conditions

Payment method

Visa and Master Card credit cards are accepted on this website. 



To cancel an order placed through the website, simply contact our e-commerce department within 24 hours of your purchase  by writing to .



Normand remains attentive to your needs. That is why we are committed to providing you advice to the best of our knowledge. We offer a range of quality products aimed at meeting your expectations. Most of the products offered on our website are covered by the original manufacturer’s warranty. In case of an error or non-compliance on an online purchase, please refer to our return policy.


Return policy

Customer responsibility

If a package is apparently damaged, it’s your responsibility to refuse delivery and notify us immediately.

Before using the product, make sure it’s undamaged and that it meets your expectations. Otherwise, you can return it within 30 days of the delivery date.

Any product subject to a return must be in new condition, returned in its original packaging and include manual and accessories.

All returns are at your expense and can be made by the carrier of your choice or in store. Make sure to choose a service that offers insurance and signed documentation.



  1. Print a copy of the order confirmation and clearly identify the Normand code of the returned product.
  2. Specify the reason for the return (i.e.: Wrong product received, incomplete, defective, etc.) and indicate your expectations (exchange, reimbursement, credit to your account).
  3. Make sure to include in the original packaging, all the accessories, parts and manuals.
  4. Insert a copy of the order confirmation and the packing slip in the return box and return it prepaid to the following address :


Web return


752 Olivier RD

Levis,  Qc      

G7A 2N2


When we receive your shipment and proceed with our standard verifications, we will notify you by email.

In the case of a defect or a mistake of our part, Normand will refund the total value of your purchase, including original shipping costs. The total amount will be credited to the same account used for the payment.


This right of return applies to defective or non-compliant articles except in the following cases:

  • The product has been misused.
  • The product was damaged in an accident at the customer’s location.
  • The item was returned incomplete (without original packaging, accessories or manuals, etc.)
  • The 30-day period is exceeded.


Normand reserves the right to apply return charges depending on the situation.

This return policy applies EXCLUSIVELY to our regular line of products (equipment and supplies) on the website. It doesn’t apply to equipment, machinery or to products labelled NON RETURNABLE.


Comments and Suggestions

Concerned about your satisfaction, Normand encourages customers to contact us for any comments or suggestions to improve our service and thus better meet your requests. Write us at :


E-Commerce Department

752 Oliver Road

Levis QC

G7A 2N2


Or by email at


Policy change

Normand reserves the right to change without prior notice this purchasing policy. 

A word from the boss 

WMS-2019: Mission accomplished! (19-11-07)

Once again this year, Normand participated in the WMS-2019 National Fair, the most important industrial fair intended exclusively for the Canadian secondary wood processing industry.

Normand was again one of the major exhibitors of this major biannual exhibition, which was held from October 2 to November 1 at the International Center in Toronto.

Our participation was summed up as follows: 750 000 dollars of equipment carried in four 53ft trailers and demonstrated on 3100 ft² of floor space thanks to the support of a team of 25 people.

In addition to some of the state-of-the-art equipment showed, we took the opportunity to spread the full range of Steel City™ machines (more than 50 models) thus confirming the important place acquired by this brand in recent years.

In short, this major investment and the results that should result from it allow us to say: Mission accomplished!

Click here to take a look at the pictures