Normand

Since 1950
Home Shipping policy

Web Transport policy

Shipping cost

Canada

All web orders under $100, 00 before taxes and weighing less than 50 pounds are subject to a fixed delivery rate of $9.99.

All web orders of $100.00 or more before taxes and weighing less than 50 pounds will be delivered free of handling and shipping charges.

For all web orders over 50 pounds, please contact our customer service by email at ecommerce@normand.ca

International

For all orders shipping outside of Canada, please contact our customer service by email at ecommerce@normand.ca

 

Delivery

All orders are shipped within 2 – 4 business days of receiving your order. The delivery time can differ according to the chosen method of delivery and address. The average delivery time is 3-7 business days after shipment. 

 

Taxes

For sales to the Canada, we add the following sales taxes:

Newfoundland and Labrador, Prince Edward Island, Nova Scotia, New Brunswick and Ontario: HST in effect

Manitoba, Saskatchewan, Alberta, British Colombia, Nunavut, the Northwest Territories and Yukon: GST in effect

Québec: GST and QST in effect

For export sales, no tax is added. However, customer is responsible for the payment of customs duties and local taxes in effect in his country.

A word from the boss 

New decade = many challenges! (20-01-24)

A new year has just started and another decade is beginning full of hopes and challenges. Among these, labour-related issues are likely to be a major challenge for the industry as a whole.

Succession problems have already begun to leave marks to both our suppliers and our customers. Mergers, downsizing and reduced services among suppliers, decreased activity, withdrawal of business and closures to customers.

Normand also has to deal with the same problems. The planned departure of several long-time employees with more than 35 years of experience will leave a void that will not be easy to fill.

All of this will have a significant impact on the quality and quantity of services. Should we continue to offer greater accessibility at the expense of a lower quality of response and service?

Fortunately, the Boss can count on a young and dynamic succession team with remarkable ideals but different from those of the old guard. The stability and continuity of the company remain at the heart of his concerns for the benefit of all his loyal clientele which has supported him for nearly 70 years.